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Returns

You have 30 days from the day your order is delivered to request a return.

Trade and bulk orders: this policy applies to retail orders. Trade and bulk orders placed under our trade terms have a separate returns policy, which we confirm in writing with your quotation.

Orders delivered inside the United Kingdom: we pay the return postage. After you request a return we send you a prepaid shipping label and instructions.

Orders delivered outside the United Kingdom: the buyer pays the return postage and arranges the shipping label. After you request a return we send you the return address and instructions. Import VAT and duties that you paid on delivery are charged by your customs authority and are not refunded by us. Your tax authority is the place to make a claim for refund of import VAT and duties.

If a part is faulty, damaged in transit, or not as described, we pay the return postage, wherever you are. Please check your order when it arrives and contact us as soon as you can, with photos if possible.

Condition of returned parts: the part must not have been fitted, modified or damaged, and must be packed securely for the journey back. We may reduce the refund if a part comes back fitted, damaged or incomplete.

How to start a return: email sales@cejhaimegroup.com with your order number. Please do not send anything back before we reply. Returns must go to the address we give you, and parts sent without a return request may not be accepted.

Refunds: we inspect each returned part and tell you the result. Approved refunds are paid to your original payment method within 7 days of the part reaching us. Your bank or card company may take some further days to show it. If you have not received your refund 15 business days after our approval, please email us.

Exchanges: the fastest way is to return the part for a refund and place a new order for the part you need.

Your legal rights: if you are a consumer in the United Kingdom or the European Union, you also have a legal right to cancel an online order within 14 days of delivery without giving a reason. Our 30-day policy is in addition to that right and does not reduce it. This right does not apply to business purchases.